Q: Can I order more than one Wartag at a time?

A: Absolutely! Order as many as you like!

Q: Can I change the inscription on my Wartag to something other than my username or gamertag?

A: For quality assurance purposes, only your username can be inscribed on your Wartag(s).

Q: Can I pre-order an Exclusive tag before I finish the season?

A: No, you’ll need to finish the season and have the season’s completion showing in your account before you can order an Exclusive Wartag.

Q: Can people who don’t play World of Tanks Modern Armor order a Wartag?

A: To order a Wartag, you’ll need to log in to the Wartags website with a Wargaming account.

Q: What shipping options are available?

A: Wartags ship domestically and internationally from the UK, with the following shipping options available:

• Standard: Royal Mail
• Express: DHL

Shipping prices may vary by region.

Q: What if I change my mind after pre-ordering?

A: We understand that preferences can change. You can cancel your pre-order and request a refund any time before you receive a notification that your order has shipped.

If you wish to cancel a pre-order, please contact our customer service for information on how to proceed and any associated fees.

Please refer to our Refund Policy for information on the refund process.

Q: What if I make an error during the order and need a correction?

A: Mistakes can happen, and we're here to help. If you need to correct an error in your order, please reach out to our customer support as soon as possible. We'll do our best to assist you in resolving any issues.

Q: What if an item is damaged during transit?

A: We take great care in packaging our products to ensure they reach you in perfect condition. However, if an item arrives damaged, please contact our customer support immediately. We may request photos of the damaged item and packaging to help us assess the situation and provide you with a suitable solution.

Q: What if I never received the item I ordered?

A: If your item hasn't arrived within the expected delivery window, please get in touch with our customer support. We'll investigate the issue and work to ensure you receive your order or provide you with a suitable resolution.

Q: What if I receive the wrong item?

A: We apologize for any inconvenience caused by receiving the wrong item. Please reach out to our customer support with details about the incorrect item you received. We'll arrange for the correct item to be sent to you and provide instructions for returning the incorrect item, if necessary.

Q: What if an unauthorized payment was made by my child?

A: We take payment security seriously. If you believe an unauthorized payment was made by a child without your consent, please contact our customer support immediately. We'll assist you in resolving the situation and ensuring the issue is addressed appropriately.

Q: Can I change my shipping address after placing an order?

A: If you need to change your shipping address after placing an order, please contact our customer support as soon as possible. We'll do our best to accommodate your request if your order hasn't already been shipped.

Q: What payment methods do you accept?

A: We accept a variety of payment methods, including credit cards and debit cards. During the checkout process, you'll be able to select your preferred payment option.

Q: How secure is my payment information?

A: We take your payment security seriously. Our website uses industry-standard encryption technology to protect your payment information. Additionally, we do not store your payment details on our servers.

Q: What is your cancellation policy for pre-orders?

A: We understand that circumstances can change. You can cancel your pre-order and request a refund any time before you receive a notification that your order has shipped.

If you wish to cancel a pre-order, please contact our customer service for information on how to proceed and any associated fees.

Q: How can I contact customer support?

A: Our customer support team is here to assist you. You can reach out to us through the "Contact Us" section on our website, where you'll find options for email, live chat, and phone support during our business hours.

Q: What is your return and exchange policy?

A: If you're not satisfied with your purchase, please contact our customer service on how to initiate a return or exchange. We want to ensure you're happy with your experience.

Q: How do I provide feedback or report a problem with the website?

A: Your feedback is important to us. If you encounter any issues with our website or have suggestions for improvement, please contact our customer support. We appreciate your input.