Whether you're battling it out on the frontlines, collecting rewards, or trying to find the best tank for your next fight — sometimes things don’t go as planned. That’s where the Player Support team comes in.
Player Support is available to help you enjoy the best experience possible in World of Tanks Modern Armor. The team’s job is to ensure that any issues you face in game, with your account, or during events are resolved quickly and fairly.
The Player Support team is your direct line for assistance with:
In-Game Issues:
Missing rewards or progression
Bug reports and technical issues
Account login problems
Game crashes or performance hiccups
Account and Security Support:
Suspensions and bans
Sanction explanations
Appeal reviews
Purchases and Compensation:
Help with failed or missing purchases
Refund inquiries (subject to platform policies)
Guidance and Info:
Clarification on events, Challenges, and missions
Assistance understanding game mechanics
Directing players to helpful resources and updates
How to Contact Player Support
The best way to get support is through the Support Portal, where you can submit a ticket directly to the team. When submitting a ticket, try to include as much detail as possible:
Time and date of the issue
Screenshots or video clips (if relevant)
Steps to reproduce your issue.
This helps the team resolve your issue faster!
Player Support’s Promise to You
It can be frustrating when something doesn’t work as expected. The Player Support team knows this, and promises to:
Respond as quickly and clearly as possible
Provide fair and consistent resolutions
Keep communication open and respectful
The team is always working behind the scenes to ensure the community is supported, the game is fair, and player concerns are heard.
