When Will I Receive My Purchase?
Successful payments take seconds to complete.
In some circumstances, however, they can be delayed due to a payment issue on our side or on the side of the payment platform or gateway. If a purchase was successful and you have not received the purchased in-game item within 24 hours, please contact our Player Support team.
Have the following information ready:
- Payment method: Gold or real money
- Order number for all real-money transactions (can be seen in the confirmation email)
- Date and time of the purchase
- Name of the purchased item
- Amount or price
- Currency