World of Tanks Console
Player Support
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I want a refund

How to Request a Refund

Purchases can be refunded when the associated in-game items remain unused.

  • Should this be the case, contact our Player Support team.

Have the following information ready:

  • Payment method: Gold or real money
  • Order number for all real-money transactions (can be found in the confirmation email)
  • Date and time of the purchase
  • Name of the purchased item
  • Amount or price
  • Currency

Disclaimer—the following are non-refundable:

  • War chests
  • Season Passes
  • Season boosts
  • Gifts sent to any player
  • Free Experience conversions

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