Power-Cycle ALL Network Devices
- Turn off by unplugging ALL of your network devices and equipment making sure all lights on the modems has turned off, including any wireless access points, routers, Voice Over IP (VOIP) modems, and broadband modems for Ten (10) full minutes.
- Try connecting ONLY the PlayStation device to the network.
Test Internet Connection
To test you PS4 Internet connection and display the results, press up on the D pad to access the XrossMediaBar, select Settings > Network > Test Internet Connection.
- Obtain IP Address tests whether an IP address has been obtained
- Internet Connection tests whether an Internet connection has been established
- PlayStation™Network Sign-In tests whether signing in to PlayStation™Network succeeded
- NAT Type tests how the PS4™ system is connected to the Internet
This information can be used to judge the ease or difficulty of connecting to other PS4™ systems, such as when using communication features of games.
Type 1: The system is connected directly to the Internet.
Type 2: The system is connected to the Internet with a router.
Type 3: The system is connected to the Internet with a router.
- With Type 3, communication with other PS4™ systems might be impossible, or the PS4™ system's network features might be limited. For details, see When you cannot connect to PlayStation™ Network.
- Connection Speed (Download): The estimated speed at which the PS4™ system can receive data from the Internet.
- Connection Speed (Upload): The estimated speed at which the PS4™ system can send data to the Internet.
When you cannot connect to PlayStation™Network
When using PlayStation™Network at an office or other location with a shared network, a firewall or other security measures might prevent you from connecting to PlayStation™Network. If this occurs, refer to the following information:
With PlayStation™Network, you connect with a PlayStation™Network server using the Internet, or connect directly with other PS4™ systems. The following port numbers are used to connect with the PlayStation™Network servers using the Internet.
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
When competing with other players in an online game, you connect directly with other PS4™ systems. A different port number is used each time you connect.
Communication might be restricted depending on the security functions provided by your router or Internet service provider. Refer to the instructions supplied with the network device in use, and information from your Internet service provider.
Trouble with Downloadable Content
- If you cannot use content you've previously downloaded to your PS4, delete the content and redownload from PS Store.
- To delete an application: Go to the application on the Home Screen, press the Options button, and then select [Delete]
- To delete add-on content: Go to Notifications > Download and go to the content you wish to delete. Press the Options button, and then select [Delete]
- If the error persists, go to go to Settings > PSN and select Restore License
- If you have previously activated the system as your Primary PS4, go to Settings > PSN > Activate as Your Primary PS4, deactivate, and then reactivate.
If you have any issue with this process and need more help, please submit a Support ticket so we can get you the help you need.